Dealing with Difficult People and Situations

TRAINING - Dealing with Difficult People and Situations

This one day course is designed to develop the skills, knowledge and confidence to deal with difficult people and situations.

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Benefits of the course include an improved understanding of conflict and how to deal with difficult people or events.

Issues covered include:
  • Assessing the role and responsibilities of conflict receivers
  • Understanding the difference between innate and learned anger management abilities
  • Developing understanding and coping skills
  • Understanding techniques required when dealing with people and situations

This course is recommended for any employees who deal with conflict either from colleagues or customers.

All 4Sight training is practically driven with a focus on providing relevant information in an engaging, challenging and enjoyable manner.